How to get the Windows Store back up and running: using generic methods. How to get the Windows Store back up and running: using universal methods Game market doesn't work windows 10

02.07.2020

Many users of the Top 10 have already come to love the Windows application store because you can quickly download and install high-quality and interesting programs from it. Sometimes the Windows Store may crash - it becomes completely or partially inoperative. The user is immediately deprived of access to the application database. What measures should be taken to resume the previous functionality of the store?

Why Windows Store stops working

The built-in Windows Store can fail for a variety of reasons:

How can store problems be expressed? For example, a store icon may disappear completely from the field of view - the user cannot find it in the "Start" menu. The store may refuse to launch its interface - nothing appears after clicking.

In the error notification, you can see the error code

After starting or already during operation, small windows with errors may appear, which usually come with a certain code: 0x80072efd, 0x80073CF9, 0x80d0000a, 0x80072ee7, 0x80070005, 0x800706d9, 0x8024401c, 0x803f8001 and others. At the same time, the program can complete its work ahead of schedule or continue to work, but already very slowly.

With some errors, the store may continue to work, but at a slower pace - in this case, the necessary applications will not be downloaded and installed

Problem solving methods

Below are some of the most popular and efficient solution methods that are suitable for various errors encountered in the Windows Store. However, before using them, be sure to restart your computer - the problem may have arisen after a single system failure.

Diagnostic and troubleshooting tool

Not all, but many problems in the operation of various programs can be solved by the built-in Windows diagnostic tool. The system is already preinstalled with tools for troubleshooting various services - "Update Center", "Internet Connection", "Windows Store" and others. Let's start the procedure:

Press Windows and R on the keyboard - the Run panel appears on the display. On it we type the word control and click on the button to start the command execution.
Write control and click on OK
On the "Control Panel" we immediately type the search query "elimination" so as not to search for the desired section for a long time. We follow the first big link "Troubleshooting".
Follow the link "Troubleshoot"
In the left column, click on the second line "View all categories".
Open all categories by clicking on the second link on the left
We are waiting for the panel to find and show us all the available diagnostic packages.
Wait for the end of the search
In the list, select the diagnostic tool "Applications from the Windows Store".
Launch Windows Store Apps
You can also start it differently: open the Windows Settings window (the gear in the Start menu or the Windows key + I keyboard shortcut).
Click on the gear to open the "Options"
Go to the Security Update tile.
In the "Settings" click on the section "Update and Security"
In the fourth tab "Troubleshooting", scroll down the list of tools to the tool dedicated to the store. Click on it with the left mouse button.
Click on the Store Apps tile
Click on the gray key to launch the tool.
Run Diagnostic Tool
We are waiting for the program to find problems related to the Windows Store.
We are waiting for the completion of the search procedure
The tool may prompt you to take an action to fix the problem it finds. We agree to be executed.
If the remedy offers a solution, use it.
The tool then searches for additional problems. As a result, you will receive a report on the work carried out by the tool, which will indicate the problems and their condition - fixed or not. If everything is fixed, click on "Close" and check the work of the store. If some problems remain unresolved, you can try to restart the diagnostic tool.
Read the report on correcting the found errors of the store
Run Windows Update in the same way, as problems with its operation may indirectly affect the functioning of the Windows Store.

Recovering damaged files

"Windows Store" is part of the "operating system", so the store's work directly depends on the integrity of the system files. The latter can be severely damaged due to the "destructive" activity of various viruses, improper uninstallation of programs, and other reasons. You can restore the "health" of these files and generally check for damage to documents as follows:

We open the "Command Line" console, but only with administrator rights: in the universal search bar of your system, write a query (name or cmd code).
Enter in the line "Command line" or cmd
Right-click on the desired line in the results - click on the first option, which mentions the administrator.
In the context menu, select "Run as administrator"
If you don't have a search line on the "Taskbar", it doesn't matter - we hold down R and Windows and write the cmd command. We perform it by holding down three buttons at once: Shift + Ctrl + Enter. If a window appears asking for permission, click on "Yes".
Run the cmd command in the "Open" line
In the editor with a black background, insert or manually type a simple command sfc / scannow - press "Enter" to start its execution. The system will first check for integrity and then replace the "split" files with new ones. The procedure can take a long time - half an hour or more. When it finishes, restart your PC and see if the problem with the store has been resolved.
Paste sfc / scannow in editor and press Enter
If at the end of the procedure you saw in the report that not all files were disinfected, or if the diagnostics did not bring a positive result, open the console again as administrator and run another command DISM.exe / Online / Cleanup-image / Restorehealth.
Run DISM.exe / Online / Cleanup-image / Restorehealth in the console

Video: how to "cure" Windows system files

Resetting the Windows Store cache

No program can function normally if its cache is full. The Tens App Store is no exception. If you have never flushed its cache data, the problem may have appeared for this reason. Do the following to clear the garbage from the cache:

We press at the same time on Windows and R (it does not matter which layout is current). On the panel in the "Open" line, write or paste the wsreset code. To run it as administrator, press Shift + Ctrl + Enter at the same time.
Paste the wsreset command and click on OK
The same can be done through the "Search" panel (the search bar or the icon in the form of a magnifying glass on the left side of the "Taskbar"). We type the same command.
You can start the execution of wsreset via "Search"
We right-click on the line that appears in the results - we make a choice in favor of executing the code on behalf of the administrator.
Run wsreset as administrator
The "Command Line" console will open on the "Desktop" - nothing will happen in its interface (there will be just a blinking underscore). We are waiting for a while.
Wait for the wsreset cache flush command to execute
When the reset is completed, the console will shut down by itself - the "Windows Store" will start. We check it immediately for an error.
At the end of the cleaning procedure, the store will start

You can clear the store cache and delete other data that was collected gradually in the course of its work through the Windows Settings menu. This method is suitable for Anniversary Update and higher versions. Please note that using this method you will delete the saved authorization data, all changed settings, etc. Apps downloaded earlier will, of course, be preserved. For a more drastic cleanup, follow the steps:

Using the keyboard shortcut Windows and I, launch the "Windows Settings", and then open the "Applications" tile. In the first tab with features, we are looking for the line corresponding to the store. For some versions of Windows 10, the application will have a simple name "Store".
An item in the list may simply be called "Store"
If there is no such line, we are looking for the Microsoft Store.
Find the Microsoft Store item
If you find it difficult to find an item or do not want to scroll through the list for a long time, enter the word store into the search bar at the top.
You can quickly find the Microsoft Store item via the line at the top of the page
We open it by clicking the left button and go to the menu by the link “Additional parameters”.
Follow the link "Advanced options"
Scroll the page with the wheel and click on the "Reset" button.
Reset all parameters using the corresponding button
We confirm the reset in the small gray window.
Confirm that you want to delete the data
We are waiting for all the data to be cleared - the download icon will spin next to the button for a while.
Wait for the reset to complete
When the reset is successful, a check mark will appear next to the key. We close the parameters window and check the store for operability.
When the reset is complete, a check mark will appear.

Video: how to clear the cache of the Windows store

Re-registering Windows Store via PowerShell

Many store errors can be eliminated by re-registration (reinstallation) on the current computer. It can be done through the familiar "Command Line" console or through a similar program for the "dozen" PowerShell:

Open the PowerShell interface on behalf of the device administrator: click on the icon that opens the "Start" menu on the "Taskbar" on the left with the right mouse button - click on the line approximately in the middle of the "Windows PowerShell (administrator)" list. Allow the console to change the parameters in your "operating system" in the system window.
Click on the Windows PowerShell line
Copy and then paste the command Get-AppXPackage -AllUsers | Foreach (Add-AppxPackage -DisableDevelopmentMode -Register "$ ($ _. InstallLocation) \ AppXManifest.xml"). Click on "Enter".
Paste the command into the console and press Enter
In the process of re-registering the store, red inscriptions on a black background will appear in the interface. These are the errors that will be detected in the Windows Store. We do not pay attention to them.
Wait for the command to run in the blue console
When the process is complete, you will see a new white line with system32 at the end in the blue editor, indicating that the program has executed the code and is ready to run another command. Close the console and check if the store error has disappeared.
The white line indicates that the previous command has completed.

Add a new account on PC

Try to create a new "account" on your PC and go to the store through it. If this method works, delete the old account later and work in the system through the new one. You can create an account through the "Command Line":

Run the console as an administrator using the detailed instructions from the "Recovering damaged files" section of this article. First type the command Net user "new_username" / add. Instead of the name of the new user, write the name of your new profile, thought up in advance. For example, it could be Net user katherine / add. Click on "Enter" and wait for the notification of the successful operation to appear.
Run a command like: Net user "new_user_name" / add
Now enter the following formula with the same name Net localgroup Administrators new_username / add. In our case, this will be Net localgroup Administrators katherine / add.
Run a command in the black editor like: Net localgroup Administrators new_username / add
You can also add a new "account" through the "Windows Settings" window - in the "Family and other people" section in the "Accounts" block.
Add a new account in the "Family and other people" tab
Close all windows, exit your current "account" and go to the new one through the "Start" menu. Open the Windows Store in your new account. Usually, in new accounts, the store icon is already located on the "Taskbar" so that the user has quick access to it.
Log in to your new account via the Start menu

Video: how to create a new account in Windows 10

Checking network access or turning off the proxy server

If you had previously activated a proxy server and while working in the store there was an error mentioning the server, you need to disable it, since the problem arose due to a conflict. Before that, of course, check if your Internet is working in principle - perhaps the reason is the lack of access (open any browser and some page in it). If the site is loading, proceed to disable:

In the "Windows Settings" window (called by the I and Win buttons, held down at the same time), start the "Network and Internet" block, and in it go to the last tab with the proxy server settings.
Switch to the "Proxy Server" tab
Scroll down to the manual proxy settings. If set to On, click the toggle switch to disable the use of proxies.
Close the options window and see if the error is gone

System Restore

If you are unable to solve the problem using the described measures, it is worth resorting to the recovery method. You can use the following tens options: Start over, Restore to original state, or Restore to point. We will consider the last method, but it can be used only if there is at least one restore point on the PC (they are usually created by the system before updating and other important actions in the "operating system"). The course of action will be as follows:

The quickest way to launch the desired system utility to restore to a point is through the "Run" window. Hold R and Windows - type rstrui.exe and click on OK.
In the "Open" line run the command rstrui.exe
If this method does not help, open the "Control Panel", and on it - the "Recovery" section.
Click on "Start System Restore"
The third way - click on the shortcut "This computer" with the right key - click on the line "Properties".
Select the second item on the home screen
In the list, we are looking for the desired point (first decide, approximately in what period of time there were no problems with the "Windows Store"), select it with the left mouse button and click on "Next".
Select a point to roll back the system
We get acquainted with all the data regarding the restoration to the previous state of the system and click on "Finish".
Confirm you want to rollback
First, the initialization of the recovery will begin, then the PC will go into boot mode - you will see the rollback progress in percent on the display. When the procedure is successfully completed, you will receive a corresponding notification when loading the "Desktop".
Wait for the rollback procedure to complete - do not click on anything on the PC

Video: we roll back to a recovery point in the top ten

In the event of most errors in the operation of Windows Store, clearing the store cache or deleting all data and settings in the Parameters in general, a built-in diagnostic tool, restoring damaged files in the Command Prompt console, re-registering the Store on the current PC, and logging in to the store through another - a clean new "account". If you have a problem with the connection, deactivate the proxy server in the Options window. If the problem persists, proceed to rollback to the restore point.

Some users do not start the Microsoft Store in Windows 10 or get an error while installing the application. The solution to this problem can be quite simple.

Microsoft Store issues could be due to antivirus updates. Turn it off and check the functionality of the program. Restarting your computer may help.

If you have an issue requiring you to test your connection with error code 0x80072EFD and Edge not working in parallel, skip to Method 8 on Xbox right away.

Method 1: Using Software Repair Tool

This utility was created by Microsoft to find and fix problems in Windows 10. Software Repair Tool can reset network settings, check the integrity of important files using DISM, and much more.

Method 2: Using Troubleshooter

This utility is designed to find problems with the "Application Store".

Or, this program may already be on your computer. In this case, follow these steps:

Method 3: Recover important system files

It is possible that some system files have been damaged that affect the operation of the Windows Store.

Thus, you can check the integrity of important files and restore damaged ones. Perhaps this process will take a long time, so you will have to wait.

Method 4: Reset Windows Store Cache

Method 5: Reset Update Center

Method 6: reinstall Windows Store

Can also be done in PowerShell.

Method 7: Re-register Windows Store

Method 8: enable network protocol

After receiving an unresolved Windows 10 October 2018 Update, many users encountered an error where Windows system applications do not work: Microsoft Store reports no connection with an error code 0x80072EFD and prompts you to check the connection, Microsoft Edge tells you that it "This page cannot be opened", Xbox app users have similar access issues.

At the same time, if the Internet is working and other browsers calmly open any Internet pages, most likely, the current problem is eliminated by enabling the IPv6 protocol in the settings. This does not affect the current Internet connection in any way, as essentially all data will continue to be transmitted over IPv4, however, apparently, Microsoft requires support for 6th generation IP enabled.

You can open Microsoft Store, Edge, Xbox and check their work.

Users of multiple network adapters will need to open PowerShell as an administrator and run the following command:

Enable-NetAdapterBinding -Name "*" -ComponentID ms_tcpip6

Sign * wildcard and is responsible for enabling all network adapters without the need to quote the name of each of them separately.

If you changed the registry, disabling IPv6 there, reset the previous value in place.

For more information on key values, see the guide from Microsoft.

If IPv6 was disabled, all UWP apps will be restored to functionality.

Method 9: create a new Windows 10 account

Perhaps a new account will solve your problem.

Method 10: System Restore

If you have a restore point, you can use it.

Here were the main ways to fix the problem with Microsoft Store.

This short guide shows how to install the Windows 10 app store after uninstalling, if, experimenting with guides like, you deleted the app store itself, and now it turns out that you still need it for one purpose or another.

If the first method somehow "swears" about the lack of necessary files, you can try to take them from another computer with Windows 10, or by installing the OS in a virtual machine, copy them from there. If this option seems difficult for you, I recommend moving on to the next one.

So, first, take ownership and grant yourself write access to the WindowsApps folder on the computer that is having problems with the Windows Store.

From another computer or from a virtual machine, copy the following set of folders from a similar folder to your WindowsApps folder (the names may be slightly different, especially if some big Windows 10 updates come out after writing this instruction):

Microsoft.WindowsStore29.13.0_x64_8wekyb3d8bbwe
WindowsStore_2016.29.13.0_neutral_8wekyb3d8bbwe
NET.Native.Runtime.1.1_1.1.23406.0_x64_8wekyb3d8bbwe
NET.Native.Runtime.1.1_11.23406.0_x86_8wekyb3d8bbwe
VCLibs.140.00_14.0.23816.0_x64_8wekyb3d8bbwe
VCLibs.140.00_14.0.23816.0_x86_8wekyb3d8bbwe

The final step is to launch PowerShell as administrator and use the command:

ForEach ($ folder in get-childitem) (Add-AppxPackage -DisableDevelopmentMode -Register "C: \ Program Files \ WindowsApps \ $ folder \ AppxManifest.xml")

Check with search to see if the Windows 10 Store is now on your computer. If not, then after this command, you can also try using the second option from the first method for installation.

What to do if Windows 10 store closes immediately on startup

First of all, for the next steps, you must be the owner of the WindowsApps folder, if so, then, in order to fix the launch of Windows 10 applications, including the store, do the following:

Windows 10 Store and other apps should now open without automatically closing.

Another way to install Windows 10 store if you have problems with it

There is another easy way (apart from a clean installation of the OS) to reinstall all standard Windows 10 store applications, including the store itself: just mount it on the system and run the Setup.exe file from it.

After that, in the installation window, select "Update", and in the next steps select "Save programs and data". Basically, this is a reinstallation of the current Windows 10 while keeping your data, which allows you to fix problems with system files and applications.

Many users, after installing the updated operating system, found a problem when the store did not open. The problem lies in the appearance of an error when starting the utility, or it may close when the user is working with the application or does not start at all.

Why store doesn't work in windows 10

The problem may arise as a result of a failure in the program settings in the registry or blocking by an antivirus. Not infrequently, this problem appears after the next OS update. If a system service called WSService crashes, the program may not open at all. Since she is responsible for its correct functioning.

How to check and restore system files

Try resetting the app store settings.

To do this, you need to right-click on the Start menu icon. Run the command line, doing it under the name of the administrator. In the window that appears, enter the value "sfc / scannow". This command will start the check. At the end of it, you need to reboot.

Then open again and register the value "DISM.exe / Online / Cleanup-image / Restorehealth". All damaged files that are on the PC will be found. In automatic mode, they will be replaced.

Reset cache

By pressing the buttons in combination "Win + R" enable the "Run" tab. You will need to write the command "wsreset" in the opened search row. This command will delete cached files. Then download the store yourself.

Reset Update Center

First you need to disconnect your active network connection. Then re-enable the line by calling it with administrator rights. Run the first command that you need "net stop wuaserv;", then the second: "move c: \ Windows \ SoftwareDistribution c: \ Windows \ SoftwareDistribution.bak", and then the third "net start wuaserv".

Then restart the computer. After turning on, see if the application is working. At the same time, try to run the installation of an application to check its functionality.

Reregister using PowerShell app

When this utility does not start on Windows 10, you can try to re-register the application in a tool called PowerShell. To enable the tool, you need to register PowerShell in the search box. After writing, right-click and click on the output, then select the item titled: "Run as Administrator." After enabling the tool, you will need to enter the following phrase: “Get-AppXPackage -AllUsers | Foreach (Add-AppxPackage -DisableDevelopmentMode

Register "$ ($ _. InstallLocation) \ AppXManifest.xml") ". Then you need to click "Enter".

During the execution of the process, errors may occur, which will be colored red, but they can be ignored as unimportant.

Upon completion of the process, restart the system. Then check the application work.

Use the Troubleshoot tool

The tenth Windows has integrated special utilities that help to find and fix problems and their causes.
First you need to enter the "Control Panel".
Then write "elimination" in the search bar. Then launch an application that will start searching for problems and immediately fix them.

Select first "Application from the Windows store", then "Windows Update". This is necessary for troubleshooting system utilities.

When the diagnostic tools finish their work, the store should open, but you will have to first turn off and boot the computer.

Re-download Windows Store

You will have to download the store using the command line, enabling it on behalf of the administrator. You can start reinstalling the application by typing the following phrase: "PowerShell -ExecutionPolicy Unrestricted -Command" & ($ manifest = (Get-AppxPackage Microsoft.WindowsStore) .InstallLocation + '\ AppxManifest.xml'; Add-AppxPackage -DisableDevelopmentMode) -Register $ manifestMode "

When the computer restart process is complete, check the program's functionality.

If none of the options were able to fix the problem, you can try running System Restore. To do this, you need to open the "Control Panel". Then select the item called "Recovery".
Then click on the "Start recovery" item.
Then follow all instructions.

Restart your computer.

If you still haven't managed to change anything using all the methods described above, try creating another account for yourself, but with admin rights.
A positive result when registering another user is not guaranteed. Then try to uninstall your antivirus.

Another simple fix for the problem:

As it became clear from the reviews on various forums, there is no big love for the Windows Store and this is justified - these are bugs, an unfriendly interface. The whole UWP schema that the store is based on seems like a tough way to get people to use it. Whatever the Windows store is, there is also a share of good in it - these are good free applications, mini games for children, and, most importantly, the absence of viruses in applications. These fixes are not only useful for the windows store, but most of them can be applied to any UWP app. Let us analyze the solutions why the store in windows 10 does not work, how to reinstall and restore the windows store.

Before proceeding with the correct fixes, there is a small checklist of things you should check before proceeding:

Windows updated
UAC (User Account Control) enabled
Your graphics cards / graphics drivers are up to date

Clearing windows store storage cache

The simplest solution is to reset the Windows 10 store cache, which over time can become cluttered with all sorts of files.

Press the button combination Win + R and enter wsreset.
The command line will open, wait until it closes itself and automatically launches the windows 10 store (I waited about 2 minutes)
Open your store to check its performance, if the windows store does not work, then move on.

Reinstall Windows Store

A radical method with reinstalling the windows store application itself can help fix various errors with the store. You will need to uninstall Windows Store via Powershell.

Run PowerShell as administrator.

Next, enter the following command into the window get-appxpackage -allusers.
Now find the entry in the big list Name: Microsoft.WindowStore and copy the information in the line " PackageFullName"to the clipboard, or better to a text document.

In a new line in PowerShell, enter remove-appxpackage then a space and the code you copied to the clipboard. I got something like this, but yours may differ depending on the version of the application itself. Press Enter and the microsoft store app will disappear, after which restart your computer.

remove-appxpackage Microsoft.WindowsStore_11801.101.4.0_x64__8wekyb3d8bbwe

After restarting your PC, you need to reinstall Windows Store. You need to go back to Powershell as administrator and enter the following:

Add-AppxPackage -register "C: \ Program Files \ WindowsApps \ Microsoft.WindowsStore_11801.101.4.0_x64__8wekyb3d8bbwe \ AppxManifest.xml" -DisableDevelopmentMode

Disable Proxy Server

If you have a proxy server or VPN, then it may be the culprit for the windows 10 store not working, because the IP address of your PC does not match your Windows account data.

Disable or remove VPN and proxy server if you have an installer.
Check the standard built-in proxy. Click the " Start" > "Options"(gear icon)>" Network and Internet" > "Proxy"and disable.

Reset windows store

Starting with the Anniversary Update, you have the option to reset the Windows Store app, which will clear your cache and data, essentially making it new. This is more radical than the above "WS Reset" option, as it will clear all your preferences, login details, settings, etc. (Don't worry, you will still save the app you installed from the store).

Open up Options > Applications > Applications and features.
Find on the right in the applications " Shop" and press Extra options.
In the new window that opens, click Reset.

Re-register Windows Store apps

Another way to reset a store app is to force it to re-register on your computer, laptop.

Run Command Prompt as Administrator. Enter in " search", near the start cmd and click in line with the right mouse button and launch from administrator name.
At the command prompt, enter the following command to re-register the store app and hit enter:

PowerShell -ExecutionPolicy Unrestricted -Command "& ($ manifest = (Get-AppxPackage Microsoft.WindowsStore) .InstallLocation +" \ AppxManifest.xml "; Add-AppxPackage -DisableDevelopmentMode -Register $ manifest)"