May cause frustration. There are thousands of reasons - unjustified expectations, poor performance on the device, and so on. When you fail to play, there is a desire to get rid of such a product. And it would be nice if it was a simple uninstallation. Many modern projects are very expensive, the cost can be measured in thousands of rubles, and the money spent becomes a pity. In such a situation, a game return procedure may be required.
Origin and EA have a policy called "Great Game Guaranteed". According to it, the service guarantees the protection of the interests of the buyer in any possible case. As a result, if the game does not suit you, then the player will be able to return 100% of the funds spent on its purchase. The full amount of the purchase price is taken into account - when returning, the player also receives back the money for all add-ons and add-ons purchased with the game in Origin.
It is important to note that this rule does not apply to internal transactions. So if the user donated money to the game before returning it, he most likely will not receive this money.
There are certain requirements, without which the game cannot be returned:
- No more than 24 hours must have passed since the first launch of the game.
In addition, if a game was purchased within 30 days of release, but the user was unable to log in or launch it in any way for technical reasons, then the user will have 72 hours from the first launch (or attempt) to request a refund. funds.
- Must be no more than 7 days from the date of purchase of the product.
- For games that were pre-ordered, an additional rule applies - no more than 7 days must pass from the date of release.
If at least one of these rules is not observed, the service will refuse the user a refund.
Method 1: Official refund
The official way to return funds is to fill out the appropriate form. If all of the above requirements are met at the time of creation and submission of the application, the user will be able to return the game to Origin.
To do this, go to the page with the form. Finding it on the official EA website is somewhat problematic. So it's easiest to just follow the link below.
Here you need to select the game you want to return from the list below. The list will only include products that still meet the requirements described above. After that, you need to fill in the data for the form. Now all that's left is to submit the application.
It will take some time for the application to be considered. As a rule, the administration satisfies the requirements for the return of games without unnecessary delay. Funds are returned to where they came from for payment - for example, to an electronic wallet or bank card.
Method 2: Alternative paths
If the user pre-ordered, it is possible to try to issue a refusal on the official website of the developer. Not all games in Origin are produced by EA, many of them are created by partners of the organization who have their own websites. Most often, this is where you can issue a cancellation of the order. The image below shows a list of EA partner games that are subject to the policy "Great Game Guaranteed". The list is current at the time of writing (July 2017).
To do this, go to the official website of a particular developer, log in (if necessary), and then find a section with the ability to cancel a pre-order. Each case has its own procedure for drawing up an application for closing the contract, usually details can be found on the website.
After compiling and sending the application, you should expect some time (usually about 3 days), after which the funds will be returned to the buyer's account. Origin will be notified of the withdrawal, and the game will lose its purchased status on the service.
Method 3: Non-standard method
If you need to cancel a pre-order, there is also a specific workaround that makes it much faster and easier to cancel.
Many payment services allow you to cancel the last payment with the return of funds back to the account. In this case, the pre-order supplier will receive a notification that the money has been withdrawn, and nothing will be sent to the buyer. As a result, the order will be canceled and the user will receive a refund.
The problem with this method is that the Origin system may perceive such an action as an attempt to scam and ban the buyer's account. This can be avoided by contacting EA Technical Support in advance and notifying them that the purchase will be cancelled. In this case, no one will suspect the user of trying to cheat.
This procedure can be risky, but it allows you to return the money much faster than if you had to wait for the application to be considered and technical support for a decision.
Of course, this action must be carried out before the seller confirms the shipment of the special edition. In this case, the act will in any case be considered as fraud. In this case, you can even get a claim from the distributor of the game.
Conclusion
Returning the game is not always a pleasant and convenient procedure. However, losing your money simply because the project did not fit is also not the case. So you should resort to such a procedure in every necessary case and exercise your right to "Great Game Guaranteed".
In addition to the main transaction, a small amount may appear on your account statement within one to two days after you place a pre-order or change a saved payment method.
These are temporary transactions, called pre-authorizations, and are carried out to confirm payment information. They will be automatically canceled within seven business days.
You can order from either the Origin online store or the Origin client.
Placing an order on Origin.com
- Go to origin.com.
- Click Buy or Pre-order.
- Alternatively, you can either gift it to a friend from Origin.
Placing an order through the Origin client
- Launch the Origin client.
- Click Score.
- Find the game you want and click on its icon to view detailed information.
- Click Buy or Pre-order.
- You can also add the game to your wishlist or gift it to a friend from Origin.
- If you are already signed in to your EA Account, a page will open with payment information.
- If not, please sign in to your EA Account to open the billing information page.
- If you don't have an account yet, click Create an account. After registration, a page with payment information will open.
- Enter your billing information or use a payment method that is already linked to your account. Click Go to order overview.
Non-refundable payment methods
Some payment methods work on a non-refundable basis. We will not be able to refund you if you have used a non-refundable payment method.
Please make sure you agree to use a non-refundable payment method when making a purchase from our store.
The following payment methods work on a non-refundable basis:
- "Alpha click"
- Boleto Bancario
- Deposito Identificado
- Giropay
- Wallet KCP
- Konbini
- My Card
- paysafecard
- Sberbank
- Sofort
- Yandex money
- Mobile payments in Yandex.Money
Want to request a refund? .
EA Wallet
EA Wallet is the amount of money you can use to purchase games, in-game content, and purchase an Origin Access subscription from the Origin Store. Redeem an EA Gift Card under your EA Account to top up your Wallet.
The EA Wallet holds a certain amount, which depends on the region where you live. Click More See below for supported currencies and the maximum amounts that EA Wallet can hold:
- AED 1286
- ARS 1395
- AUD 350
- BGN 502
- BHD 132
- BRL 585
- CAD 348
- CHF 332
- CLP 172384
- COP 645575
- CZK 6211
- DKK 1913
- DOP 13090
- EEK 4016
- EGP 2036
- EUR 150
- GBP 120
- GTQ 2781
- HKD 2729
- HUF 70563
- IDR 3171700
- ILS 1263
- INR 15916
- JOD 248
- JPY28874
- KRW 392735
- LTL 886
- LVL 180
- MXN 4216
- MYR 1069
- NOK 2023
- NZD 458
- OMR 135
- PEN970
- PHP 15596
- PLN 994
- QAR 1275
- RRD 1000000
- RUB 10441
- SAR 1312
- SEK 2302
- SGD 448
- THB 10833
- TRY 547
- TWD 10171
- USD 3000
- USD 300
- VEF 1505
- VND 6823250
- YER 75075
- ZAR 2452
Fractional payment
If you don't have enough funds in your EA Wallet to fully pay for your order, you can choose another payment method to complete your purchase.
In some cases, the fractional payment feature in Origin is not available. It is not available for the following services:
- Origin Access subscription;
- pre-orders.
Make sure you have enough funds in your EA Wallet to pay the full cost of an Origin Access subscription or pre-order, or use another method.
Give consent to use your Turkish credit or debit card
If your card is issued by a Turkish bank, you need to complete additional steps in order to use it to buy games and items or pay for a subscription.
The Turkish Banking Regulatory and Supervisory Agency has introduced a new regulation to protect cardholders from unauthorized online purchases. This means that cardholders must now consent to the use of their cards for online purchases or payment for online services at the bank.
If you haven't already done so, you may have problems making purchases or renewing your subscription. You need to give your consent if your card is issued by a Turkish bank and:
- you want to buy games and downloadable content from Origin;
- You have a renewable EA Access, Origin Access, or Star Wars™: The Old Republic™ subscription;
- You want to buy in-game currency (such as FIFA Points) from Origin or the Xbox and PlayStation®Store;
- you want to buy in-game items or currency in mobile games from the Google Play, iTunes, or Windows stores;
- you have an auto-renewing Club Pogo subscription.
If your card issuer has not yet contacted you, we encourage you to contact them yourself to find out how to consent to using your card for online purchases.
Follow the issuer's instructions and you'll be able to shop online again.
We want to make sure that only you can make purchases from your account. To do this, we are implementing additional security measures in Origin for Visa and Mastercard®.
Services Verified by Visa and Mastercard SecureCode® help protect your cards and provide additional security when shopping online. If you activate these services, you will need to enter your PIN or password every time you make a purchase.
These services are ideal for users with children who might accidentally buy something, or just in case someone tries to use your card. Both services will help ensure your safety.
Detailed information about services and registration can be found on the Visa and Mastercard websites.
Do you suspect that an illegal purchase has been made from your account? Here's how to contact us about fraudulent spending.
The funds will be debited from your card one day after the order is placed. It will be signed as Electronic Arts - Origin.
Any applicable sales taxes may be added to the price of the product during the ordering process.
There are a number of other reasons why you're seeing low-value transactions associated with an Origin purchase. Some banks may charge international transaction fees, cross-border transactions, or currency exchange fees when making a purchase in another country or currency. These fees are not collected by us, so in this case we cannot help you. Contact your bank or credit card issuer for details about these charges.
Have you pre-ordered the game? Check out our article on pre-orders to find out when you'll be charged.
Buy the wrong game, add-on or additional content? Find the order number and contact us, and we will fix everything.
If you haven't uploaded yet purchased product, please contact us first.
If you it's already uploaded and started playing, the game may still be covered by the Great Game Guarantee.
How to find the order number?
The order number is on the invoice sent to the email address and in the order history on Origin .
- When entering the card number, enter only numbers, no spaces or hyphens.
- To verify a credit card, enter your billing address exactly as it appears on your credit card statement. If you enter an incorrect address, your card issuing bank may refuse to process the payment.
- If you use a card or PayPal, this payment method can be saved in your account information. If you are using a different payment method, you will be required to enter your details at checkout for each order.
- Click Set as primary to pay for purchases with this saved default method.
- Have your card details changed? No problem! We use an automatic card renewal system for Mastercard® and Visa. If your card has expired or has been reissued, we will receive this information from the system*. You no longer have to do anything if the card expires or its number changes.
*Not all card providers use this system. But you will still be able to change your card details yourself in your account settings so that the subscription is renewed in a timely manner and pre-orders are paid.
This service is currently only available in the US, Canada, and the UK.
- To update your saved billing information**, go to Payment and delivery by this link. You can also open this section by clicking on EA Account and Billing Information on origin.com or in the Origin client, or by clicking on your profile picture and selecting Account settings on ea.com.
- Click Add payment method to save the new payment method.
- Click on the button Change to edit the saved payment method information.
- Click Delete to remove the payment method.
**For security reasons, our consultants cannot update your billing information.
Gamers all over the world are crazy about the games created by Electronic Arts. The list of popular and recognizable hits of this company is endless: BattleField, Fifa, The Sims, Star Wars, Nees for Speed and others. To get a licensed product without having to buy DVD copies, the company created a special client. Here you can buy and play all new games. When buying one of them, you may encounter a message - pending payment from Origin. What to do in this situation, read on.
Today, large developers' own applications are something indispensable, like a business card. Similar to Valve's Steam, Electronic Arts also created a similar client where anyone can log in, buy and download a game pack to install on their computer. It's called Origin. You can download it at https://www.origin.com/rus/ru-ru/store/download . You only need to specify your operating system and click on the "Download" button.
Each user can manage their own Origin account. It allows you to communicate with your friends. You can do this even while playing. Inside the client, integration with PlayStation Network, Facebook and Xbox Live is implemented. The client is configured in such a way that games are automatically updated over the network. Users can save their progress in games in the cloud storage.
Origin client download page
What to do while waiting for an Origin payment
There are quite a few topics on the official Electronic Arts forum on payment delays. Users write here who paid for the company's product using the Qiwi electronic wallet. But in response, they see a message that the payment is expected. And even after a while they meet all the same message.
According to the rules of the Qiwi system, a payment can be processed up to two days. Only then can you contact support for help. Those who have already experienced this claim that this is a common occurrence when buying EA games. On average, players expect payment completion after one day. Support explains that this is a temporary inconvenience. All games paid for using electronic payment systems are confirmed longer than if you pay for them with a bank card.
This is due to the special interaction of Qiwi, Yandex Money or WebMoney and the EA system. Using the Origin client to pay slightly reduces the likelihood of a long payment. But the client does not exclude the possibility of a delay. Therefore, the only advice for users is to wait. If more than 48 hours have passed since the payment, and the status reads: waiting for Origin payment, you can write to the support of the system with which you paid. Or EA support.
Payment status "Awaiting payment" in Origin
What to do if it's been more than 48 hours since I paid on Origin
Like other electronic systems, Origin has technical support in Russia. To contact her, you can call +7 495 660 53 17 from your mobile. You can contact her on weekdays from 12:00 to 21:00 Moscow time. You can request a callback using the feedback form.
You can find the form like this:
- Open the official page https://help.ea.com/en/ and select one of the two options: "Games", "Account". You need to log in to the system to continue. At one of the steps, the system itself will offer to do this;
EA Account Login Form
- Select the first option and then select the Origin client in the horizontal list of games;
- In the next window below you will see a list of topics that have already been discussed on the forum. Perhaps from the list of topics you will find a suitable option. At the top, in the drop-down windows, you can select the theme and platform on which the application is installed. On the right is the search bar;
- If you didn’t find the answer to your question, scroll down the window and find the orange “Contact Us” button;
- Then select a product, in our case it could be an Origin client;
- Specify the platform on which the client is installed;
- Enter the subject of the case and describe your problem in detail. It is important to indicate the time that has passed since the payment and other data;
- Below the completed form, there will be several options for contacting support. You can call the number above, request a call back or send an e-mail.
If you select a call back, you will need to provide your number. After a while, a consultant will call you and discuss the problem with you.
What to do so that the payment goes immediately to Origin
To avoid having to wait several hours for your paid game in the EA client, you need to pay using a credit card or account. With this method, payment is made immediately. You also need to carefully fill in the fields when paying. The error may also affect the speed of payment. In some cases, there may be a failure in the payment system and the payment will not go through at all. Status - Waiting for payment in Origin can take several days.
In contact with
In the Order History section of the My Account page, you can keep track of your orders, from pre-order to current, and receive status updates along the way.
You can view your order history at any time to find the date, description, order number, status or price.
Status
In a collumn Status contains precise information about what is happening with the order. Status values:
Status What does it mean? Invoiced The payment was successful. Upon completion of processing, you will receive your order. Error Payment failed. Please make sure you have entered the correct credit card number, billing address, and other billing information in the "Payment & Shipping" section of the "My Account" page. Update your billing information and we'll try to withdraw again. Pre-Order You have pre-ordered a game or other product. Closer to the release date, you will be charged (if not already charged), and you will receive your order on the day the game or product is released. Pending payment To complete an order, payment must be made offline or through a third party service such as PayPal. Completed Your payment was successful and your order is waiting for you. You can start playing! Canceled Your order has been canceled and will not be fulfilled. If you would like to purchase the game, please verify your billing information and try placing your order again.
Click on the symbol + to view the details of the order, including additional information about its status.
Status Information Meaning:
Status What does it mean? Ordered Your order has been received by the system, but is awaiting payment from you or delivery from EA. Fulfilled We have completed your order and delivered the digital products or services. Processing We are processing your payment. We usually process your order within 24 hours, however sometimes it can take up to 72 hours for your order to be processed. As soon as we finish processing the payment, we will notify you by e-mail that your order is ready. Pre-Order Completed You have pre-ordered a game or other product. Closer to the release date, you will be charged (if not already charged), and you will receive your order on the day the game or product is released. Canceled Your order has been canceled and will not be fulfilled. If you would like to purchase the game, please verify your billing information and try placing your order again. If your order is in Canceled status and you don't know why, please contact us to resolve the issue. Refund requests appear in the order history in the same way as the orders themselves. You can see the status of the refund request in the "Status" column.
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