Yandex mail does not work through the bat. Setting up The bat! for Yandex: detailed guide

  • 12.05.2019

Configuring The Bat for Yandex. Mail

If you want to receive mail using your mail clients, turn on the protocols POP3 or IMAP.

To do this, go to the Settings of your mailbox on Yandex, open the section “ Mail programs". Select the protocol you want to use by ticking the checkbox. Save the result by clicking on the "Save changes" button.


Read more about how POP3 and IMAP work in this article.

Configure your IMAP email program.

IMAP

1. Run the program The Bat!... If you run it for the first time, the program itself will prompt you to create an account for work. If you want to leave the default settings in the first two dialog boxes, just skip these pages by clicking Next and Ok:

font-size: 10.0pt; font-family: Arial; color: black "> 2.If your mail program has already configured one account and you want to set up another, or you are not launching the program for the first time, you need to go to the account management menu. To do this, go to the "Account" menu item "New mailbox" (New ...).

font-size: 10.0pt; font-family: Arial; color: black "> 3.In the window for creating an account, you must enter the name of the mailbox and click on the "Next" button:

font-size: 10.0pt; font-family: Arial; color: black "> 4. ***** @ *** ru Mail for domains... What you write in the Name field, the recipients of your emails will see in the From field.

font-size: 10.0pt; font-family: Arial; color: black "> 5.In the new window, select the IMAP protocol and specify the addresses of the mail servers:

font-size: 10.0pt; font-family: Arial; color: black "> imap. *****.

smtp. *****.

My SMTP server requires authentication(My smtp server requires authenticationfor for sending mail). Click Next.

6. Now you need to specify your username and password to access the mailbox in the appropriate fields: "User" and "Password".

font-size: 10.0pt; font-family: Arial; color: black "> 7.In the next window, leave the default settings and go to "Next":

font-size: 10.0pt; font-family: Arial; color: black "> In the last window, go to advanced settings, for this select" Yes "and go to" Next ":

font-size: 10.0pt; font-family: Arial; color: black "> 8.In the window that opens, in the "General information" section, in the "Full name" column, your name and surname should be indicated.

font-size: 10.0pt; font-family: Arial; color: black "> 9.After that, go to the "Transport" section and set the parameters of the secure connection. For each server, you need to select the "Secure on special port (TLS)" connection option. For the IMAP server, you need to specify the port 993 , and for SMTP - 465 .

font-size: 10.0pt; font-family: Arial; color: black "> After that, you need to go to the SMTP server authentication parameters by clicking on the" Authentication "button opposite it, and make sure that the" SMTP Authentication "item is ticked and the Use Mail Receiving Options option is selected.

font-size: 10.0pt; font-family: Arial; color: black "> Apply all the settings by clicking" OK "in all windows. After the configuration is complete, the mailer will automatically offer to synchronize the data with the information on the server by logging in:

font-size: 10.0pt; font-family: Arial; color: black "> If this did not happen, right-click on the name of the newly created account and select" Synchronize all folders ":

font-size: 10.0pt; font-family: Arial; color: black "> Then restart the program.

10. After you run the program again, go again to the properties of the newly created account in order to specify in which folders sent and deleted messages, as well as drafts, will be stored. To do this, while in your account, go to the "Mailbox" menu, and then select the "Mailbox properties" item.

font-size: 10.0pt; font-family: Arial; color: black "> In the window that opens, go to the" Mail Management "section and select the correspondence for the" Sent "and" Trash "folders, and check all the boxes marked in the image below:

font-size: 10.0pt; font-family: Arial; color: black "> In the" Delete "subsection, you need to specify which folder to move messages to when deleting. To do this, you need in two fields (" Normal deletion "and" Alternative deletion ") Click on the" Browse "button and select the" Deleted Items "folder from your mailbox folders:

font-size: 10.0pt; font-family: Arial; color: black "> After that, uncheck the box next to" Use alternative deletion for old messages "and check the boxes" Automatically compress folders after emptying "and" Mark deleted messages as read ":

font-size: 10.0pt; font-family: Arial; color: black "> Go to the" Configure IMAP "section and activate the item" Compress IMAP folders when changing the current folder. "The rest of the items can be filled in at your discretion.

font-size: 10.0pt; font-family: Arial; color: black "> Then in the" Options "section, check the box" Synchronize folders at startup ".

font-size: 10.0pt; font-family: Arial; color: black "> Configure the POP3 mail program.

To set up Yandex. Mail in The Bat via protocol POP3, follow these steps:

1. Run the program The Bat!... If you run it for the first time, the program itself will prompt you to create an account for work. If you want to leave the default settings in the first two dialog boxes, just skip these pages by clicking Next and Ok:

font-size: 10.0pt; font-family: Arial; color: black "> 2.If your mail program has already configured one account and you want to set up another, or you are not launching the program for the first time, you need to go to the account management menu. To do this, go to the Account menu, New ....

font-size: 10.0pt; font-family: Arial; color: black "> 3.In the window for creating an account, you must enter the name of the mailbox and click on the "Next" button:

font-size: 10.0pt; font-family: Arial; color: black "> 4.In the next window, enter your name and your email address ***** @ *** ru(or one of the aliases) or your mailbox address on the domain, if you use Mail for domains... What you write in the "Name" field, the recipients of your emails will see in the "From" (From) field.

font-size: 10.0pt; font-family: Arial; color: black "> 5.In the new window, you must select the POP3 protocol and specify the addresses of the mail servers:

font-size: 10.0pt; font-family: Arial; color: black "> Set the Incoming mail server pop. *****.

Specify the Outgoing mail server smtp. *****.

Be sure to check the box next to the line My smtp server requires authenticationfor for sending mail... Click Next.

6. Then you need to specify your username and password to access the mailbox in the appropriate fields: User and Password /

font-size: 10.0pt; font-family: Arial; color: black "> Pay attention! If the address of your mailbox is ***** @ *** ru, then you only need to specify the first part - login... If you use Mail for Domains, you need to specify the full address of your mailbox as your login (username), for example, ***** @ *** ru.

7. In the next window, leave the default settings and go "Next":

font-size: 10.0pt; font-family: Arial; color: black "> In the last window, go to advanced settings, for this select" Yes "and go to" Next ":

font-size: 10.0pt; font-family: Arial; color: black "> 8.In the window that opens, in the "General information" section, in the "Full name" column, your name and surname should be indicated.

font-size: 10.0pt; font-family: Arial; color: black "> 9.Then you need to go to "Mail Management" and indicate that when downloading letters, the mail program should leave copies of letters on the server. To do this, you need to make active the item "Leave letters on the server".

font-size: 10.0pt; font-family: Arial; color: black "> After that, go to the" Transport "section and set the parameters of the secure connection. For each server you need to select the connection option" Secure on spec. TLS port ". For the POP server, you need to specify the port 995 , and for SMTP - 465 .

font-size: 10.0pt; font-family: Arial; color: black "> After that, you need to go to the SMTP server authentication parameters by clicking on the" Authentication "button opposite it, and make sure that the" SMTP Authentication "item is ticked and the Use Mail Receiving Options option is selected.

font-size: 10.0pt; font-family: Arial; color: black "> Apply the settings by clicking OK in all windows. The mail program is ready to work with your mailbox.

can only be guaranteed if its version is 4.0 or higher. If The Bat! 3.99.29 or lower, it is not safe to use it. We recommend installing a newer version of the mail client.

Configure via IMAP

To configure The Bat! via IMAP:

4. On this page, enter the following information:

6. On the settings page that opens, specify the following information:

  • To access the server, use the IMAP protocol;
  • Server for receiving mail - imap.mail.ru;

8. In this section, provide the following information:

  • User - the full name of your mailbox in the format [email protected];
  • Password - the current password for your mailbox.

10. For better protection of the data you send and receive with your email program, you can enable encryption. To do this, in the window that appears, check the box opposite "Yes" after the question "Do you want to check the rest of the mailbox properties?" and click Finish.

11. In the menu on the left, select "Transport", and in the sections "Sending mail" and "Receiving mail" in the drop-down lists "Connection:" select "Secure on special port (TLS)";


Make sure the IMAP server port is 993 and the SMTP server port is 465.

12. Click "Authentication ..." next to "SMTP Server", check the box next to "SMTP Authentication", check the box "Use mail receiving parameters (POP3 / IMAP)", and also uncheck the box next to "POP before SMTP authentication" »Click OK.

13. To make the list of folders in the mail program similar to the list of folders in your mailbox, right-click on the name of the newly created account and select "Refresh folder tree".

14. Now you need to specify the folders in which all messages sent from the mail program will be saved, as well as messages from other system folders of the mail program. To do this, right-click on the name of the newly created account and select "Mailbox Properties ...".

15. In the window that appears, go to the "Mail Management" section, check the boxes opposite "Sent Items" and "Trash", in the drop-down lists select "Sent Items" and "Trash", respectively.


16. Go to the "Delete" subsection and check the boxes next to "Place in the specified folder" in the "Normal deletion" and "Alternative deletion" sections, by clicking the "Browse" button, select the "Trash" folder in the proposed lists.

17. Uncheck the "Use alternative deletion for old messages" checkbox, and set opposite "Mark deleted messages as read".

18. Click OK - the mail program is configured!

Configure via POP3

To configure the settings for The Bat! under the POP3 protocol, necessary:

1. In the top panel in the "Mailbox" menu, select "New mailbox ...";

2. In the "Mailbox name" field, enter any name, for example: Mail.Ru mail.
Click Next.

3. On this page, enter the following information:

    • "Your full name" - enter the name that will be displayed in the "From:" field for all sent messages;
    • "E-mail address" - enter the full name of your mailbox.

4. On the settings page that opens, specify the following information:

    • To access the server, use the POP3 protocol;
    • Server for receiving mail - pop.mail.ru;
    • SMTP server address - smtp.mail.ru.
      Check the box next to My SMTP Server Requires Authentication.

6. In the window that opens, specify the following data:

    • User - the full name of your mailbox in the format [email protected];
    • Password - the current password for your mailbox.

7. Check the box "Leave letters on the server" if you want to leave letters downloaded by the mail program in the mailbox on the server.

9. For better protection of the data you send and receive with your email program, you can enable encryption. To do this, in the window that appears, check the box opposite "Yes" after the question "Do you want to check the rest of the mailbox properties?" and click Finish.

10. In the menu on the left, select the item "Transport", and in the sections "Sending mail" and "Receiving mail" in the drop-down lists "Connection:" select "Secure on special port (TLS)".


Make sure the POP3 server port is 995 and the SMTP server port is 465.

11. Click "Authentication ..." next to "SMTP Server", check the box next to "SMTP Authentication" and check the "Use mail receiving parameters (POP3 / IMAP)" box, click OK. Setting up your mail program is complete!

Change SSL settings

Safety of work in the program The Bat! can only be guaranteed if its version is 4.0 or higher. If The Bat! 3.99.29 or lower , it is not safe to use it. We recommend installing a newer version of the mail client.

To customize your TheBat! over secure SSL:


4. If your email client is configured for IMAP.

In the "Sending mail" sections, in the "Connection:" drop-down list, select "Secure on special port (TLS)".



Make sure the SMTP server port is 465.

If the above settings are already set in your mail program, then no changes need to be made.

Error "TLS hello not completed. The server name ("smtp.mail.ru.") does not match the certificate "or another error mentioning the impossibility to complete the connection using TLS.

It is possible that The Bat! Root certificate database, which is required to work with a mailbox using the secure SSL protocol, is not relevant, in this case you need to use Microsoft CryptoAPI, for this you need:


Please also note that for the SSL protocol to work correctly, the correct date and time must be set on your computer. You can check the date and time, as well as reset them, using our instructions.

send us


Error "Unable to connect to server" or "TLS hello not completed. Server name ("217.XX.XXX.XXX") does not match the certificate "

Please check your email client settings:


Follow all the steps above and resend the email. If the problem persists, please send us your mail client's submission log to diagnose the problem.

To get the submission log:


If you have any problems with setting up your mail program, use our

Until now, use the Web interface to receive email messages. Simply put, in order to receive mail, first launch the Internet Explorer browser, then load the main page (let's say Yandex), then clicks on the mail link, logs in, and only then gets into your mailbox.

Isn't it quite tedious to do all these actions. Do you want to receive and send mail in just a few seconds? All you need to do is just install The Bat!

The article is aimed at a novice user who has not yet had to install programs, so the installation and configuration process is described step by step with high-quality screenshots!

So, let's begin:

1. Download The Bat 7.4 from the Internet. Run the file “The Bat! 7.4.0_x32.msi "by clicking on it with the mouse.

2. The Bat installation wizard appears, to continue the installation press the Next button (Fig.1).

2. Check the box on the acceptance of the user agreement, to continue the installation, click the "Next" button.


3. In this dialog box, the installation wizard prompts you to select the installation components. We do not change anything, to continue click the "Next" button. If you do not want to install any component, just uncheck it.

4. The installation wizard has finished collecting information and is ready for the installation process, to continue, click the "Next" button. If you want to change the settings, then click the "Back" button and make the necessary changes, to cancel the installation, click "Cancel".


5. The process of installation of the program begins, which ends with the appearance of the “Completed The Bat! Setup Wizard ”and a message about successful installation of The Bat! Click the "Finish" button to complete the installation.

Installation and configuration of The Bat! If this does not happen, run the program, to do this, click Start> Programs> The Bat.


To continue, just click the "Next" button. If you want no one but you to be able to read your mail on your computer, install to protect your data. Next, come up with and enter a password twice.

The most crucial moment of setting up the program comes. You need to create a new mailbox for this, enter the data from the previously registered mailbox and click the "Next" button.


In the "Incoming mail" window, you must enter the ones you need from your mailbox, if you do not know, then leave everything as default, and click "Next" to continue.

All settings for receiving and sending mail can be easily corrected later.


In the "Outgoing mail" window, you must enter the ones you need from your mailbox, if you do not know, then leave everything as default, and click "Next" to continue.

All settings for receiving and sending mail can then be easily corrected.

If you want to use your ISP's mailbox or another free mail server, you must get the mail server addresses from them!


In this window, enter your name and email address of the mailbox and click the "Finish" button.

After clicking the ready button, you will be taken to the main program window with the connected mailbox specified during installation.

To edit all data and settings, select the mailing address, then click on the "Mailbox" menu, then "Mailbox properties".

Installing and configuring The Bat! completed. You need data to receive and send mail, you will find it in your GMAIL or Yandex account in the Settings section.

More and more users prefer the mail agent The Bat. There are good reasons for this: a convenient and intuitive interface, a wide range of settings. How to install, configure and use this program, you will learn from this manual.

You can download the mail agent on the ritlabs official website. Click on the "Download" button. On the page that opens, select the latest version of “The Bat! v6.6 Russian version ”and click“ Download ”. Wait until the installation file is fully downloaded in the download bar, then click on it. The installation wizard will start - follow its instructions. When you start The Bat for the first time, it offers to partially configure the program. If you do not have to work with secret information by mail, you can ignore the item “data encryption”.


At the next step, for your convenience, check the box “Create shortcut on the desktop”, then click “OK”.


Now you need to set the parameters of the mailbox itself. In the field “Box name” you can enter your e-mail address, it will also be reflected in the “Your full name” field, where you can replace it with your full name or leave it as it is, in any case, editing this value is available at any time. For the rest, it is permissible to leave the standard settings. Please note, at the 4th step, select the POP3 protocol so that no conflicts arise when sending letters. These and other settings can be made from the program itself, for this select the e-mail address on the left, then with the right mouse button call the menu, in which click on the item "Mailbox properties". In the window that opens, in the “Port” field, set the value “25”, if necessary, check and change the e-mail address and password for entering it. In the “Receiving mail” block, you should reflect the POP3 protocol, and the value of the “Port” field should be set to “110”. Then click “OK”.

In order for the program to import all the letters in your mailbox, when the Internet is on, click on the “Letter with a blue down arrow” icon; when you hover over it, the “Get new mail” prompt will pop up. If the authentication is successful (the password and e-mail are correct), all messages that were not previously on the computer will be loaded into the program instantly. You can write a new letter, reply, forward it in the same way as you did in your e-mail box.

  1. Run the program and configure it using the installation wizard.
  2. In the window Create a new mailbox specify the following account parameters:
    • Your name - the username (for example, Alice Little);
    • Email address- your mailing address on Yandex (for example, [email protected] );
    • Password - your Yandex password (or if you've enabled two-factor authentication);
    • Protocol - IMAP or POP.
    Press "Next .

    If you have already configured The Bat! and you want to add another one, open Box → New mailbox.

  3. In the Incoming mail window, specify the following account settings:
    • To receive mail use- IMAP - Internet Mail Access Protocol v4;
    • Server address - imap.yandex.ru;
    • Port - 993.
    Press "Next .
  4. In the Outgoing mail window, specify the following account settings:

    • Outgoing mail server (SMTP) address- smtp.yandex.ru;
    • Connection - Secure on spec. port (TLS);
    • Port - 465;
    • Enable the option My SMTP server requires authentication.
    Press "Next .
  5. In the window Account details click Finish.


  6. Synchronize the created account with the server to get a list of folders. To do this, right-click on the box name and select Refresh folder tree.

    "," hasTopCallout ": false," hasBottomCallout ": false," areas ": [(" shape ":" rect "," alt ":" "," coords ":," isNumeric ": false)]))" >

  7. Right-click on the box name and select Mailbox properties... On the left go to the menu Mail management... In the box on the right, find the block Using IMAP folders as standard... Enable the Sent Items option and select the Sent Items value from the list. In the same block, enable the Recycle bin option and select the Deleted items value from the list. Then go to block Automatically connect to server and set the value when starting The Bat!.

    "," hasTopCallout ": false," hasBottomCallout ": false," areas ": [(" shape ":" rect "," alt ":" "," coords ":," isNumeric ": false), (" shape ":" rect "," alt ":" "," coords ":," isNumeric ": false), (" shape ":" rect "," alt ":" "," coords ":," isNumeric ": false)])) ">

  8. Click item Mail management→ Delete and specify the Deleted Items folder as the folder for normal and alternative deletion. Also disable the option Use alternative deletion for old emails and enable the option Automatically shrink folders after emptying.

    "," hasTopCallout ": false," hasBottomCallout ": false," areas ": [(" shape ":" rect "," alt ":" "," coords ":," isNumeric ": false), (" shape ":" rect "," alt ":" "," coords ":," isNumeric ": false), (" shape ":" rect "," alt ":" "," coords ":," isNumeric ": false)])) ">

  9. Click Options and enable options Check when starting The Bat! and Compress all folders when exiting The Bat!.

    "," hasTopCallout ": false," hasBottomCallout ": false," areas ": [(" shape ":" rect "," alt ":" "," coords ":," isNumeric ": false), (" shape ":" rect "," alt ":" "," coords ":," isNumeric ": false)]))">

  10. Click OK to apply the changes and restart the program.

Problems with The Bat!

This step-by-step guide will help you troubleshoot your email program problems.

Select a problem:

What message did you receive?

If a message appears stating that there is no connection to the server, try logging into Yandex.Mail with the same username and password that you use in the program. Enter your username and password manually, without using the ones stored in the browser.

Make sure that the protocol \ n you want to use is enabled in the Mail programs settings section. \ N

Make sure that you have specified the following server parameters \\ n in the mail program settings: \\ n \\ n \\ n

If you are using IMAP

    \\ n \\ n
  • connection protection - SSL;
  • \\ n
  • port - 993.
  • \\ n
    \\ n \\ n
  • connection protection - SSL;
  • \\ n
  • port - 465.
  • \\ n
\\ n \\ n \\ n \\ n \\ n

\\ n \\ n \\ n \\ n

If you are using POP3

\\ n \\ n \\ n Incoming mail \\ n \\ n

    \\ n \\ n
  • connection protection - SSL;
  • \\ n
  • port - 995.
  • \\ n
\\ n \\ n \\ n \\ n Outgoing mail \\ n \\ n
    \\ n
  • mail server address - smtp.yandex.ru;
  • \\ n
  • connection protection - SSL;
  • \\ n
  • port - 465.
  • \\ n
\\ n \\ n \\ n \\ n \\ n

\\ n \\ n \\ n \\ n \\ n

For more information on how to check server settings in different \\ n mail programs, see the section.

\\ n ")])) \">

Make sure that you have specified the following server parameters \ n in the settings of the mail program:

If you are using IMAP

    \ n
  • mail server address - imap.yandex.ru;
  • \ n
  • connection protection - SSL;
  • \ n
  • port - 993.
  • \ n
    \ n
  • mail server address - smtp.yandex.ru;
  • \ n
  • connection protection - SSL;
  • \ n
  • port - 465.
  • \ n
\ n \ n \ n \ n \ n

\ n \ n \ n \ n

If you are using POP3

\ n \ n \ n Incoming mail \ n \ n

    \ n
  • mail server address - pop.yandex.ru;
  • \ n
  • connection protection - SSL;
  • \ n
  • port - 995.
  • \ n
\ n \ n \ n \ n Outgoing mail \ n \ n
    \ n
  • mail server address - smtp.yandex.ru;
  • \ n
  • connection protection - SSL;
  • \ n
  • port - 465.
  • \ n
\ n \ n \ n \ n \ n

\ n \ n \ n \ n \ n

Encryption of transmitted data.


\ n \ n ")]))">

Make sure that the protocol you want to use is enabled in the settings section.

Make sure that you have specified the following server parameters \ n in the mail program settings: \ n \ n \ n

If you are using IMAP

\ n \ n \ n Incoming mail \ n \ n

    \ n
  • mail server address - imap.yandex.ru;
  • \ n
  • connection protection - SSL;
  • \ n
  • port - 993.
  • \ n
\ n \ n \ n \ n Outgoing mail \ n \ n
    \ n
  • mail server address - smtp.yandex.ru;
  • \ n
  • connection protection - SSL;
  • \ n
  • port - 465.
  • \ n
\ n \ n \ n \ n \ n

\ n \ n \ n \ n

If you are using POP3

\ n \ n \ n Incoming mail \ n \ n

    \ n
  • mail server address - pop.yandex.ru;
  • \ n
  • connection protection - SSL;
  • \ n
  • port - 995.
  • \ n
\ n \ n \ n \ n Outgoing mail \ n \ n
    \ n
  • mail server address - smtp.yandex.ru;
  • \ n
  • connection protection - SSL;
  • \ n
  • port - 465.
  • \ n
\ n \ n \ n \ n \ n

\ n \ n \ n \ n \ n

For more information on how to check server settings in different \ n mail programs, see the Encrypting Transmitted Data section.

\ n ")]))">

Make sure that you have specified the following server parameters in the email program settings:

If you are using IMAP

Incoming mail

  • mail server address - imap.yandex.ru;
  • connection protection - SSL;
  • port - 993.
Outgoing mail
  • mail server address - smtp.yandex.ru;
  • connection protection - SSL;
  • port - 465.

If you are using POP3

Incoming mail

  • mail server address - pop.yandex.ru;
  • connection protection - SSL;
  • port - 995.
Outgoing mail
  • mail server address - smtp.yandex.ru;
  • connection protection - SSL;
  • port - 465.

For more information on how to check the server settings in different mail programs, see the Encrypting Transmitted Data section.



If the message "Authentication required" appears, "Sender address rejected: Access denied" or "Send auth command first", authorization on the Yandex SMTP server is disabled in the mail client settings. Make sure the option is enabled User authentication(for Outlook Express) or SMTP Authentication(for The Bat!).

If a message appears "Sender address rejected: not owned by auth user", the address from which you are trying to send a letter does not match the one under which you are authorized on the SMTP server. Make sure that the address from which you use in the SMTP authorization settings is specified as the return address in the mail program settings.

If a message appears Login failure or POP3 disabled, the mailer cannot access the mailbox using the POP3 protocol. Make sure that you entered the correct password for the mailbox and that POP3 access is enabled in the settings section.

If a message appears "Message rejected under suspicion of SPAM", the content of your message has been recognized by Yandex.Mail as spam. To solve the problem, open Yandex.Mail and send any one letter in the form of a test. This will prove to the system that it is not a robot that sends letters.

Check your computer for viruses with free antivirus software: CureIt! by Dr.Web and Virus Removal Tool by Kaspersky Lab.

If the mail program does not receive or does not send letters, check the correctness of the settings of your mail program, as well as the settings for connecting your computer to the Internet.

If you are using an antivirus program, firewall or proxy server, disable them and check if the problem reproduces.

Read the step-by-step instructions for finding missing emails. Before starting work .

Select a problem:

When you delete messages, they go to the Deleted Items folder and are stored in it for 30 days. During this period, you can restore them:

  1. Go to the Deleted Items folder.
  2. Highlight the letters you want.
  3. Click the To folder button.

If more than a month has passed since their deletion, the messages cannot be restored - they were permanently deleted from Yandex.Mail servers.

If the emails are not in the folder where they should be, then most likely they ended up in another folder, for example, in Deleted Items or Spam. If you remember the name or address of the sender, part of the text of the letter or the subject - try to search for letters in all folders of your mailbox.

Did you find the letters?

You can recover emails:

  1. Go to the folder where the letters were found.
  2. Highlight the letters you want.
  3. Click the To folder button.
  4. Select the folder where you want to move the messages from the list - for example, Inbox.

Why letters go missing and how to avoid it

The Deleted messages folder is stored for 30 days, in the Spam folder - 10 days. After that, they will be permanently deleted from Yandex servers. Why letters can get into these folders without your knowledge:

Another user has access to your mailbox

Emails can be deleted by a user who has access to your mailbox: perhaps you forgot to end the session after working on someone else's device. To end the session, click the link in the account menu Logout on all devices... You can also do this on the page - using the link Log out on all computers.

Letters disappear in the mail program

Configured a rule that deletes or moves letters. Letters disappear in the mail program

If you use the mail program and delete letters in it, then they disappear on. This happens because your program is configured using the IMAP protocol - the structure of the mailbox on the service is synchronized with the structure of the mailbox in the program. To delete messages only in the program, but leave them in Yandex.Mail, you can configure the program using the POP3 protocol, but we recommend that you do not do this: messages may not sync correctly with the server.

Configured a rule that deletes or moves messages Specify reliable ones in Yandex.Passport and link them to your account. Perhaps our security system found your account suspicious and blocked the mailbox. Most often this happens due to the fact that a phone number is not tied to the mailbox or a fictitious name and surname are indicated in the Passport. It usually takes a couple of hours to unlock the lock.

If you delete messages in the mail program, but they are still in their folders on the Yandex.Mail website, then most likely your mail program is configured using the POP3 protocol. Due to the peculiarities of the POP3 protocol, messages in the mail program may not be correctly synchronized with the server. It is recommended to use the IMAP protocol to work with Yandex.Mail. For information on how to reconfigure your email client from POP3 to IMAP, see Migrating from POP3.

If the mail program does not display sent messages, then most likely your mail program is configured using the POP3 protocol. Due to the peculiarities of the POP3 protocol, messages in the mail program may not be correctly synchronized with the server. It is recommended to use the IMAP protocol to work with Yandex.Mail. For information on how to reconfigure your email client from POP3 to IMAP, see Migrating from POP3.

The report always indicates the reason for the non-delivery. The most common causes can be found in the article ../web/letter/create.html#troubleshooting__received-report.

If, when activating SSL encryption in your mail program, you receive errors about an incorrect certificate, make sure that the mail program and the operating system are configured correctly:

  • On a computer (no lags and "Dates from the future"). If the date is incorrect, the system mistakenly determines that the certificate has not yet expired or has already expired.
  • All are installed.
  • Checking HTTPS connections is disabled in your antivirus settings. You can change the antivirus settings according to our instructions for Kaspersky Internet Security and ESET NOD32 Smart Security in the Security certificate errors section.

Add a certificate to the list of trusted certificates manually (Windows)

Attention. If you are not sure if you can install the certificate yourself, contact a specialist.

To add a certificate to the list of trusted certificates:

  1. Download the certificate. (If the link opens directly in your browser, click CTRL + S and save the file to your computer; you don't need to copy text from the file.)
  2. Open the Start Menu.
  3. Enter certmgr.msc in the search box and press Enter.
  4. In the program window, in the folder tree, click on the folder.
  5. In the right part of the window, right-click on Certificates and select All tasks → Import.
  6. Press "Next .
  7. Click the Browse button and select the CA.pem file you downloaded earlier. Click Next.
  8. In chapter Certificate store Leave the default settings and click Next.
  9. Click Finish.
  10. (Opt.) In the pop-up dialog, click Agree.
  11. In the folder tree, click on the folder Trusted Root Certification Authorities→ Certificates. After the update, follow these steps:
    1. In the program menu, select Properties -> S / MIME and TLS.
    2. In the unit, set the switch to the Internal position.
    3. Click OK.
    4. Try sending an email. If the certificate error appears again, then in the same block Properties -> S / MIME and TLS -> S / MIME Implementation and TLS Certificates set the switch to Microsoft CryptoAPI.
    5. Click OK.

    Note.

  12. Run the mailssl.bat file as administrator.
  13. Turn off SSL in the mail client settings and specify the following server parameters:
    • SMTP: server - localhost, port - 25
    • POP3: server - localhost, port - 110
    • IMAP: server - localhost, port - 143

If the problem persists, try using the recommendations from the articles Mail client of the Trade Administration and gmail (following the recommendations, substitute Caution everywhere. Be sure to enter your username and password manually. If you choose authentication similar to the incoming mail server, sending will not work.

Limitation. In this way, letters can only be sent to addresses served by Yandex.Mail (in the yandex.ru domain or to addresses. Inboxes of other mail services will not receive letters through this server.

If you recently changed your mailbox password, make sure to also update the data in your mail program settings. If the password in the settings is correct, wait a few hours - the settings of the mail program may not be synchronized with the Yandex server immediately.

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