What does it mean to cancel the shipment of goods from Aliexpress? What does transportation canceled by Aliexpress mean? Status “Order has been cancelled” - what does it mean and how is it translated? Order canceled on Aliexpress - when will the money be returned?

24.11.2023

Sometimes when ordering goods from an online store, delivery is more expensive than purchase. Aliexpress is considered one of the popular services where you can buy quality products at a competitive price. However, it recently became known that free shipping on Aliexpress has been cancelled. Let's try to figure out why and for which countries such conditions are provided in 2017.

Postal services

When ordering goods on the website, you can choose paid and free delivery. Near the characteristics of the product you can see the type and cost of the postal service that will deliver it to the recipient’s country.

By offering a lower price for an item, the seller usually pays for delivery. Therefore, there will be no difference in price between him and someone who sells with free shipping.

You can make purchases on Aliexpress without paying additional costs for delivering the package to your address. The time it takes to receive goods depends on the chosen postal service. List of services that offer free services:

the Chinese company China Post Air Mail, which delivers small cargo within two months;
China Post Air Parcel transportation service can deliver large items up to 20 kg;
Hongkong Post Air Mail, which is chosen for transporting products weighing up to 2 kg in a short time;
Singapore Post Singapore Post operates under the same conditions as Hong Kong Post.

There are companies that charge a fee so that the product will be delivered quickly. These include:

large European TNT, which delivers parcels in a short time;
, which is distinguished by low service tariffs;
UPS – express delivery from the USA, delivering large and heavy cargo;
The parcel will be delivered anywhere in the world by the FedE postal service;
the international company DHL, which covered almost 1000 settlements in the Russian Federation;
Express delivery of items is carried out by S.F. Express.

Why is free shipping canceled for Ukraine?

Aliexpress has canceled delivery of goods to Ukraine for free. Until February, “economy delivery” was in effect. This is the cheapest and longest way to receive goods from China. According to official rules, when purchasing goods over $2, the seller will be able to send the products if there is a track that will be registered by mail.

Shipping in 2017 maintains the ability for buyers to receive items for free, but sellers decide what to do with shipping costs. They may include them in products or display them additionally.

There is an opportunity to replace classic delivery with a cheaper and safer option. The logistics company Cianiao and the Russian Post work together for buyers. They began their activities from the moment new conditions for the delivery of goods from Aliexpress appeared.

Regular tracking allowed you to track the registered parcel by track number.

The AliExpress Saver service is an opportunity to see the main stages of delivery.

It will help you track any goods from Aliexpress at a lower price than when sending a registered parcel.

What should Russian buyers do?

Now sending parcels will be paid, and each product will be assigned a tracking number by which you can track its movement. You can use these methods:

Standard Shipping – standard option via EMS, ePacket or DHL Global Mail.
Expedited Shipping – express delivery.

Aliexpress has not completely canceled free shipping. Russians order a lot of goods. In Russia, the number of orders placed is approaching 300 million. Therefore, tracking parcels is difficult. Ali is canceling free shipping because there are possible problems, including theft and lost parcels. This also includes repeated deception by Russian buyers of the site, according to the Refund system scheme.

According to experts, the price of goods will not increase due to the competitive environment. An important advantage for sellers is free delivery from Aliexpress to Russia 2017. By increasing the cost of goods by a minimum amount, they will add tracking costs to it. Buyers won't feel much difference.

Delivery cancelled: advantages and disadvantages

Thousands of online store customers want to know why free shipping from China was cancelled. The company has established new rules that will help combat frequent cases of fraud. Sellers state the fact that their number is increasing every day. Dishonest buyers, after receiving a parcel without a track, claim that it did not arrive in order to get their money back. Having opened a dispute, they returned their money.

Experts believe that buyers will not be affected by the fact that Aliexpress has canceled delivery to Russia in the previous format.

Paid Aliexpress will not bring costs to buyers, and the quality of the products will remain unchanged. On the contrary, this will be an additional advantage for the consumer. Each client will be able to easily track the parcel. The track number will help customs services obtain information:

what product is included in the parcel;
to whom it was sent.

And this affects the security of the country as a whole. Anyone who has already canceled an order on Aliexpress knows that there can be different reasons: from lower to longer order processing. Bad reviews about the seller also influence the decision.

Despite the fact that the number of buyers on Aliexpress is increasing, free shipping has been canceled precisely to resolve issues of quality customer service. They are given the opportunity to find out when the money will be returned for the product that did not fit. You can do this on the store's website. On average, the process takes up to three days. Buyers are interested in the question of how they will return the money spent on the purchase of goods. The process is the opposite of purchasing products - the return will be made to the client’s card.

Due to the fact that free shipping on Aliexpress has been cancelled, buyers in their reviews on the forums are of the opinion that this has more advantages than disadvantages. Reducing risks and making a safe purchase will make the store more popular.

WhatTech User ManualBuyer ProtectionWhy was my order canceled on Aliexpress? What to do if your order on Aliexpress is cancelled? In this article we will talk about what to do in a situation where an order on Aliexpress is unexpectedly cancelled, and what is the reason for this. Contents

Why was my order canceled on Aliexpress?
What to do if your order on Aliexpress is cancelled?
The seller canceled the order on Aliexpress: when, where and how quickly will the money be returned?
Video: Frozen order on Aliexpress. What is it and what do you eat it with?

If you log into your AliExpress page and find that your order is closed even though you haven't received anything, then don't panic. First of all, you should find out the reason. Why was my order canceled on Aliexpress? Order Closed There are several reasons why an order may unexpectedly be closed.

Another person received the order.

Transportation has been canceled by Aliexpress, what should I do?

If the seller has not yet managed to send the goods you paid for, he will confirm the cancellation of the order and the buyer will receive his money back in a few days, and the order will be closed. But this is if the seller is respectable, and you indicated a reason for canceling the order, which will not negatively affect the rating of the seller himself. One of these reasons for cancellation includes refusal due to unsuitable color, size, etc., that is, when the buyer realized that the product may not suit him due to some characteristics.
Otherwise, the seller may refuse to cancel the order and change its status to “Sent”. Of course he will send it, otherwise you will still get your money back through a Non-Receipt Dispute. The order has received the status “Sent”. Once the goods have been sent by the seller, it is no longer possible to cancel the order.
You can get your money back only if you send it back to the sender.

Refund money on aliexpress

If this does not happen, the AliExpress team is involved in the dispute, explaining the reasons. By providing evidence that the request to cancel the transaction for the ordered item was submitted before it was shipped, the buyer will definitely win this dispute and return the money spent. Cancellation after shipping You can cancel the purchase of an item that has already been shipped, but it will require more time and effort.

Important

If this does not happen, the client has the right to demand a refund. And there is also the “Extend Protection” function, which increases the number of days allocated for delivery of the goods.

How to cancel a paid order on Aliexpress?

If the dialogue with the seller did not produce results, refer to the fact that the seller refused to solve an obvious problem provoked by him. Take a screenshot of the tracking page and add it to the “Upload Evidence” section.

Wait for the seller's response in the dispute. If he rejects your offer to refund the full cost of the order, and does not solve the problem with the parcel, do not close the dispute.
Expect the dispute to escalate and the Aliexpress administration to join the proceedings.

Correct cancellation of an order on Aliexpress

In this case, the buyer can demand a full refund by opening a dispute, indicating the reason “No tracking information”. But the buyer will have the opportunity to open a dispute only after six days after the order is transferred to the “shipped” category. If you do not want a long refund of the money paid, when canceling the order, select the reason that is most convenient for the seller.

Attention

Thus, he will be more willing to meet you. If the seller confirms the request to cancel the order, the transaction is closed and the money is returned to the buyer within two weeks from the date of termination of the transaction in the same way as the order was paid for. Information about refunds can be seen in the order interface, in the “Financial” tab. How to cancel an unpaid order on aliexpress? An unpaid order on Aliexpress is not considered completed.

Returning a canceled order on aliexpress

Reasons and conditions for canceling an order on Aliexpress
How to cancel an order on Aliexpress before payment?
How to cancel an order on Aliexpress after payment, but before sending the goods?
Is it possible to cancel an order on Aliexpress after the goods have been shipped?
Automatic order cancellation on Aliexpress
Will money be returned when canceling an order on Aliexpress?
How long does it take to cancel an order on Aliexpress?
Video: How to force a seller to cancel an order on ALIEXPRESS?

Reasons and conditions for canceling an order on Aliexpress The table lists the standard reasons for canceling an order on Aliexpress. Standard reason for canceling an order on Aliexpress Consequences of cancellation for the seller and buyer I do not need this order. Cancellation occurs due to the buyer's fault.

Order canceled on Aliexpress - when will the money be returned?

Reasons for disputes The seller on the Aliexpress trading platform receives money only after the expiration of the period allotted for delivery of the goods, or after the customer has confirmed its receipt and does not intend to return it. During this entire period they are blocked in the system, and the customer has a chance to return them. To do this, you need to open a dispute. The reasons for starting it may be the following: - the track has not been tracked for a long time; — the postal system indicates a different place for receiving the goods; — the delivery period is coming to an end; — the product received does not correspond to what the buyer expected.
This is not a complete list of reasons to think about how to cancel an order on Aliexpress. It’s worth noting right away that the administration treats problems with tracks very carefully, and unscrupulous sellers are fined.

Will I get my money back if I cancel my order on Aliexpress?

Canceling a completed but not yet paid order on AliExpress In this case, everything is very simple. To cancel such an order, you should go to the “My Orders” section and find it in the general list. Opposite any unpaid order there is a “Cancel order” button, which you will need to click.

After this, a pop-up window with a special form will appear on the page, in which you will need to select from the list the most appropriate reason for cancellation in your situation and click on the “Submit” button. This operation will automatically close the order you no longer need. Some AliExpress users prefer not to pay attention to erroneously placed orders.

They just don't pay for them and don't bother canceling them. Typically, after 20 days, an unpaid order will be automatically completed.
A similar payment check is carried out when paying with bank payment cards (Visa/Mastercard), but the order cancellation button is not active in this case. The order has received the status “Awaiting shipment.” In this case, AliExpress has approved your payment and the seller is given a certain time to send it. At this time, the buyer also has access to a button to cancel the order, by clicking on which he can send a request with the same indication of the reason for such an action.
Only now, in order for the order to be cancelled, the seller must agree to the cancellation. This is because the buyer can request to cancel the order while the seller is already shipping it. In this case, the store will waste money on shipping, and even risk losing the product itself without receiving a cent for it.

Quite often, such situations occur during large-scale sales on Aliexpress. Please note that the service for creating an electronic delivery request and reserving track numbers is available through such delivery methods as Aliexpress Saver Shipping, Aliexpress Standard Shipping and Aliexpress Premium Shipping. Other carrier companies on Aliexpress also have a similar service. It is known that China Post also provides similar opportunities for sellers for shipments - China Post Registered Air Mail. The only difference is that the Chinese state postal operator only has the “Logistics order created” status, which is not automatically canceled if the seller does not transfer the parcel to the carrier. This is written in more detail in the corresponding article, the link to which is located in the previous sentence.

Tracking parcels from Aliexpress naturally worries everyone who has ordered goods on this Chinese site. In this article, we will consider not only the question of how to track a parcel from Aliexpress, but also cover the topic of statuses that are assigned to parcels after payment. Also, at the end of the article I will provide links to proven parcel tracking services. The instructions are intended mainly for beginners and the actions will go in order from the very beginning, so if you do not want to read the entire text in full, I advise you to use the table of contents.

Payment is being verified

And so let's start, you paid for the parcel and in the control panel of the Aliexpress website on the my orders tab you see in front of you

There is nothing to worry about! Your payment is simply checked and within 24 hours a new status “Waiting to be sent” will appear. This is simply a kind of protection against fraudsters so that they do not pay with stolen cards or invoices. There's no need to worry, it's just for safety reasons.

After the payment has been verified, the status automatically switches to the pending shipment state.

Waiting for dispatch (Shipment)

This status means that the seller has been given time to send your parcel. For example: in the photo, the seller has almost 40 days to send this parcel. This time is set by the seller himself, and it can be absolutely anything, from 2 days to infinity.
After this timer expires, if the seller does not have time to send the parcel, the order will be closed and the money will be returned to the card or wallet from which you paid.
Also, if you are already tired of waiting for this seller, you can cancel the order yourself by clicking on the appropriate button and order the same product from a more efficient seller. Usually the order is sent much earlier than it is written there. If the seller managed to ship your parcel, then the order moves to the next status: awaiting confirmation.

Waiting for confirmation

This means that the seller has sent the parcel and all you can do is wait and monitor the timer. This timer is also set by the seller himself, he undertakes that the parcel will reach you within this time frame.
Most beginners make mistakes at this stage! This status is the most important of all! Under no circumstances click on the confirm receipt button until you see the unpacked parcel in person. And it is extremely important to monitor the timer and not miss the moment when it ends. After the timer expires, the order is closed and the money is transferred to the seller; it is not possible to return the money later.
The timer looks like this

When the timer comes to an end, you need to ask the seller to extend this period by several days (usually 10-15, no more), but if at this time the parcel has not arrived, feel free to open a dispute!
You can read about it here:

Opening a dispute

How to track your order

After the seller has sent the order in the aliexpress personal account, a track code and a message system with the seller appear on this order.

The first way to track mail from aliexpress by order number is the simplest; at the bottom right is a link to this company; in this case, this is the tracking number for the parcel sent to Russia.
All you have to do is follow this link, copy the track and paste it on the site. But in most cases, the link leads to a Chinese site and it’s not so easy to figure it out. It happens that there is simply no link, so when the question arises of how to track a parcel, online services come to the rescue.

Online track code tracking services

Do not forget that the track number is not tracked instantly, but after some time, from 2 to 10 days. So, if in the first days after ordering your parcel from Aliexpress is not tracked, you should not panic.

There are many parcel tracking services specifically for Aliexpress.
Why is this convenient? - in some of them they can send you an e-mail or even an SMS message that the status of the parcel has changed. You will always know where the package is and will not worry. Another undoubted plus is the detailed shipping sheet.
I'll just leave here links to the following services:
You can track it on our website here:
And also on
http://www.17track.net/ru/ - a very convenient service, a universal tracking service
http://new.trackchecker.ru - a simple service for tracking parcels, allows you to add many track codes and updates their statuses automatically. You can also download their program to your computer http://www.trackchecker.info/download
http://post-tracker.ru – and another simple tracking service

If something is unclear, write a comment and we will figure it out together.

Shipment canceled- an entry in the order tracking information, which indicates that the shipment of the parcel was canceled for some reason. In such a situation, the carrier company returns the order to the Aliexpress seller.

The main reason for cancellation of delivery is the sender's request to return the shipment. In addition, cancellation of the shipment process may occur due to technical problems with the carrier, making it impossible to deliver the parcel to the recipient.

Literal translation of status "Shipment cancelled" in Russian it sounds - "Forwarding cancelled".

Under the above phrase, the date and time when the cancellation was made is always indicated. After cancellation of the forwarding process, tracking of the mail item is completely stopped.

Shipment canceled on Aliexpress - what to do?

The entry “Shipment cancelled” in the parcel tracking information is the reason for opening a dispute and demanding the seller to return the money paid for the order. Even if the seller continues to assure the buyer that there are no problems and the order is in the process of delivery, there is no need to cancel the dispute.

Translations and descriptions of other statuses can be found on the pages of the “Tracking Statuses” section. Regularly checking the tracking information for shipped orders will help avoid financial losses and other misunderstandings.

Sometimes on Aliexpress Users are faced with the fact that when tracking the status is displayed "Transportation cancelled". What does this mean? And what to do in this case?

If you have just recently Aliexpress, then you should study the article. She will tell you in detail how to make shopping on the site more profitable, the nuances of placing orders and paying for them.

What does transportation canceled by Aliexpress mean?

As we have already said, a similar status can be seen when tracking a parcel from Aliexpress. This is in no way an order status. It is usually displayed with the following phrase - Order has been canceled. It is translated as "The order was cancelled" or "Transportation cancelled".

This status means that the order has been canceled by mail.

Why does the status appear? Transportation canceled«?

This usually happens when the seller bought a track number in advance, but did not bring the goods for shipment. He is given two weeks to do this. Accordingly, since the order was not delivered to the post office within a certain period, then the reserved room is canceled and the shipment is cancelled.

Will an order on Aliexpress be canceled if transportation is cancelled?

If during tracking you were shown - "Order has been cancelled", then this only indicates cancellation of sending by mail. Accordingly, on Aliexpress the order will remain valid. Thus, you will see in front of the order that it has been shipped until the transaction protection time expires.

Therefore, we need to act. First, write to the seller and ask why the order has not been sent. If he doesn’t answer you anything within a few days or sends some kind of unsubscribe, then you can safely open a dispute due to the fact that there is no tracking information. Additionally, attach a tracking screenshot so that mediators can quickly make a decision in your favor.